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  • Normally this would be a 5 Star review as I am a long time (25+years) Portillo fan, having lived in the Chicago area until a few yrs ago. WHILE HAPPY THAT PORTILLOS IS IN CU. I am so disappointed in the wait time and sloppy staff. This is approx the 10th visit since opening and service is not really better. Long wait times missing items incorrect orders. While the food is the same great quality the staff just does not compare with the fast paced and accurate servers in the Plainfield/Naperville// Joliet area. This store won't lose my business but it's just not up to big city standards
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