I ordered the Italian Beef combo (Mild).
The fries were your typical small, fast-food joint fries. They weren't anything special. That is not necessarily a bad thing though. These were still good fries nonetheless in terms of seasoning and freshness.
The Italian Beef exceeded expectation in terms of quality. It was generous on the meat. It was not so moist that the bread was total mush--a place where Italian beefs get screwed up a lot. The veggies had a crunch and crispness to them. This gave me the impression that they were from fresh veggies chopped in store (as opposed to being premade veggie mush in a can).
The customer service was excellent. I called my order in, they had it ready with no delay, and they were more than friendly (conversational) upon my arrival. I was happy with the whole interaction.
I'll definitely be back! This place is a hidden gem and I'm truly excited to try their other menu items.