The hotel itself was nice enough. There had been some remodeling done recently so it was updated. The biggest downfalls were its location and front desk staff. If you are going to stay at this location, rent a car. It is a much farther walk to heinz stadium and other major locations than other hotels such as hyatt. As far as the staff, they were less than friendly. Which isn't super important since you are either gone, or in your room so you dont have to deal with them much, but still, you are in the customer service industry.