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| - This is a negative star review.
I received a humidifier for my daughter over the holiday season, hadn't gotten a chance to set it up until this week. It was a gift and I was explicitly told it was bought from Target. Had to bring it back due to it making a weird grinding noise, that I assumed should not be coming from a brand new unit.
When I arrived at Target there was no one at the customer service desk. I stood there for a minute until another woman got in line behind me and asked if anyone was around. At this point we both start searching for SOMEONE to help us, any Target employee. NOPE, no one was around at all. Finally the other customer had to go over to the registers to request help. So after standing there for approx. 5 min I was greeted with a sneer and a "What ya need", in a very "ghetto" attitude.
I explained my problem, she scanned the product, said nope we don't sell this. Huh?? I purposely checked the website before I left my home to make sure they had some in stock for the exchange. After telling her 4 or 5 times, I am positive it was purchased here, she just said nope. No sorry, no apathy at all. So I asked if I could leave the box on the counter for a minute, sure she says.
I go back to the totally destroyed baby/infant section (boxes on their sides, upside down, clothes all over the floor, and that is a regular thing) It just so happens I find the EXACT humidifier that they don't sell. At this point, we realize the model numbers on the box are different but the product was identical. The company must have updated packaging. The rude woman calls over "April" for help, and April explains that when she was pregnant she remembered these being on clearance and maybe the ups or model # had changed. Sounds reasonable, so.....I give you the broken one, you give me the one that works right??? NOPE
They refused to exchange it, telling me it was purchased at WalMart, well after just checking Walmarts website they don't sell this humidifier at all, I also called our local WalMart just to check, but nope. They have never sold it.
At this point I am upset, that April who clearly had an idea that the obnoxiously rude woman who first abandoned her service desk, then was extremely rude to me, was wrong.
The right thing to do is exchange exact product for exact product. I don't care how you have to make it work in the computer system. That is whats called customer service and the woman working this desk clearly had ZERO sense of that. Either shes been doing it too long and is jaded, and she just should stay in her home and not deal with the public if she doesn't know how to get along in a society.
The worst part was, seeing as I am upset, this is a humidifier for my daughter, I said ok thanks for not helping. They obviously could have done something but chose not to, they were just cracking up laughing as I walked away. Some of the most unprofessional customer service I have ever seen in my life.
I have always hated WalMart for the big box, take over everything, treat employees and customers like crap, and thats why I have always shopped at Target. Target however is just a little brother of WalMart, slowly taking over the retail industry by walking all over people, and treating people however they want.
I will never return to this or any other Target store, we need to bring back the independent businesses!! Shop local!
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