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  • MISSING SOME BASIC NECESSITIES. My husband and I just returned from our stay-cation at the Rio. We are local but still wanted a change of scenery for our anniversary. The Rio staff was friendly and although they did their best to make our stay comfortable they were missing a few things I just cant go without that you can find at basic hotels. NO MICROWAVE: Brought food to the room after check in and wasn't able to reheat, called front desk to see if i could reheat anywhere and got a straight up "No" awkward. NO COFFEE MAKER: not in the room, granted there was a Starbucks in the hotel/casino just an elevator, escalator, walk across, around the corner trip from the room! NO CONDITIONER: Conditioning shampoo yes, conditioner no. And it was a harsh shampoo but its hotel shampoo. Staff couldn't help me either. Next, If you are a guest, the fitness center is available but other spa amenities are not. No sauna, no steam room, no hot tub because those are a separate charge. Doesn't mean you cant spend some time back there though ;) I may get in trouble for saying that....Last thing. l was unable to get more than an hour of sleep on the king bed. too soft asked for alternatives staff said they would provide padding. AKA a mattress cover and a thin blanket. I went to the bed to the couch tried the floor back to couch then at 5am back to the bed so I could spend our last night close to each other. I also forgot to mention there were cigarette burns in our no smoking room comforter. :( So over all next to nice staff but not a lot of alternatives to make my stay comfortable. honestly free coffee would've made my trip. next time we will try another hotel hopefully I remember to ask what is available in the room.
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