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  • I stayed here the evening of Nov. 19th and actually had a pretty comfortable evening. The shuttle service was a very nice amenity, but when i looked at my credit card the following Saturday i was very disappointed. I was charged a smoking fee of over $175 for a room that i NEVER smoked in. In all fairness, I am a smoker, but i have never smoked in a hotel or even my own home for that matter. I started contacting the hotel that Saturday and they told me i would have to get ahold of the GM the following Monday, and i did. I told him my concerns and he said he would look into it for me and follow up with me within 48 hours. He never did! As of today, i have left somewhere in the neighborhood of 5-7 voicemails and a hand written note, with not even so much as a call back from the GM. It's been nearly 3 weeks!!! I was very satisfied when i left and had planned on staying here again the next time I was in Glendale, but after this experience and the unprofessionlism that followed, i will look elsewhere. Moral of this review is that if you are a smoker, bring a clean set of clothes to change into because if they see that you're a smoker they will just add the smoking fee to anyone and never show proof/validity to the fact you smoked in one of the rooms.
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