| rev:text
| - I won't purchase here again.
I bought glasses here this year to replace a beloved pair that I had had for 8 years. My old pair had been glued multiple times at the joint and finally taped until plastic broke off and I was forced to get a new pair. I just really liked those glasses. They were ultra lightweight and thin and never got a scratch, plus I liked the look.
My salesperson she was very nice. I was also really keen to get a coating to block blue light that she suggested. She explained that I couldn't get the very thinnest lens if I wanted the the blue light blocking but that the lens should be still be very thin.
Well I was fairly shocked when I saw them as the lenses bulge out in that coke bottle look. They are also quite heavy. But the deal breaker is that they are very verrrrry fragile.
I found a scratch on one of the (plastic) lenses. However, I did not drop them. It is possible that my cleaning lady may have dropped them although she did not report it to me. Given that they were brand new, I rather hoped it was a coating defect.
When I returned to the store, the guy I talked to INSISTED that my glasses had suffered a hard knock and that I would have to pay $100 to replace the lens, which was their discounted 'replacement' price.
Since then however, I called the store where I got my trusty old pair that served me so well for so long and in style... no less with never a scratch, super thin lenses, weighed next to nothing...it was Cohen's Fashion Optical in Jersey City NJ.
I had in fact dropped my old pair a bunch of times and I often left them sit around...out of their case and they never got scratches.
They told me the type of lens that I used to have and that they could put a blue light blocking coating on if I wanted. I'm going to wait because I have now spent $650+ at New Look. Forced to buy a new lens for my brand new glasses after they insisted it was my fault (or my cleaning lady's), like we had hurled them on the ground on purpose.
Moving on, when I picked up my lenses, the lady in the back started 'adjusting' them so they would fit better and I didn't stop her in time. But in fact she made them much too tight.
They were uncomfortable to wear, especially for a few hours so I didn't wear them much until I finally made it back to discuss the scratch on the lens... Well there is a guy in the fitting area who did a great job fitting the glasses. They haven't hurt since. I haven't had to go back though I still need to pick up my replacement lens.
Anyways, once I go get this lens it concludes my relationship with New Look. I won't be buying any future replacement lenses. Next time I need a lens or new glasses, I'm getting the same kind of lens as my old pair because it is so much better.
Given the fragility of their lens/ coatings there is no question that I should have been warned to be extremely careful with my glasses and to keep them in their case at all times when not in use which is what I do now, because I was used to a much higher quality.
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