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  • Hosted a high profile private event here for my job for a large Charlotte-based retailer and had a horrible experience. We paid for a private area that had random people sitting in it when we arrived. We asked the staff to please kindly ask them to leave, which they did; however, the rest of the staff kept seating people in our area. We had a specialty drink that we were paying for which was being served to the random people sitting in our area - and being added to our bill. None of our drinks or food was ready when we arrived. We only had one waitress assigned to our area and she was very absentminded. My colleagues and I had to end up serving our guests. We had created a PowerPoint to play during the hour that we were there, which was sent to them several weeks before our event. When we arrived, it was not playing, and when asked for it to be shown on the screen, we were told it "didn't work" even though we were ensured it would be tested prior to our arrival. Would not return here personally or for business ever again.
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