We have been going here since they open and their customer service has always been something to desire, but it seems to only be getting worse each time!
We have only continued to go there because the doughnuts are better than Dunkin.
Also they only make doughnuts first thing in the morning despite being open until 6, so unless you get there as soon as they open good luck getting ones you want. (Although they always seem to have a ton of cake doughnuts)
And if you happen to go in later in the day that means they have been sitting around for awhile.