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| - This was one of the most awful customer service experience I have ever gone through. Before I go on, please be weary of any Kia Dealership you go to. The business is very shady!!
First and foremost, this is my first purchase on a brand new car straight out of the dealership, so I was hoping for a smooth transaction. Of course, as a smart buyer, I brought along a great team with me who has had much more experience in automotive purchases especially in professional dealerships.
Initially, I found a great deal in the newspaper ad that was ending that day on a 2012 Kia Soul in Surprise. Before driving all the way out there, I had spoken to the manager of the dealership to confirm the deal and was told that there was a model in stock at that exact location.
Great! I'm very excited!
Of course as all friendly salesmen are, we were greeted with huge smiles in excitement of potential commission. Turns out, after explaining the ad in the newspaper and the manager we spoke to, we ended up being told that the manager wasn't even in the dealership that day, nor was the Kia Soul. You can imagine how greatly disappointed I was. As we had arrived, not only were we given such unfortunate news, but we were also turned away with a $10 gas card!!! they were PAYING us to leave the dealership.
I wasn't going to let this go. We insisted on talking to the manager in charge. Well, we were approached by a gentlemen with a fierce attitude, Tim, who decided that customer service was not in his Agenda. Initially, he wasn't happy to give us a good deal either, but considering the misleading ad in the newspaper, he was legally obligated to give us the deal, of course, with no color options.. The vibe we got from this deal gave me the impression that we had to thank them for being customers at the dealership. With all the dancing hamsters you advertise on TV, it seems as though you should be thanking me for falling for it.
We had gone through your average sales deal, which wasn't so much of a hassle. In fact, I was really impressed with one of the most patient and nicest car salesman, Michael. I actually feel as though he has potential working for another and better car dealership, than Kia. Thats if, he doesn't contribute to the shadiness of the company. Anyhow, after going through that, we had also realized that before we made our purchase, we had to sign papers and contracts acknowledging additional features we would be getting with our car (such as the $200 security etching we tried to refuse). They insisted it HAD to be done (most dealerships allow you to refuse this option). So there goes $200 without our consent.
Additionally, before we made an official purchase, we were approached on the website about a deal for college graduates to receive $750 dollars if we made a purchase with Kia. We were told they can honor that if i was qualified. With all the transcripts, letter of recommendations, and diploma we had faxed over...TWICE. We were given no such deal. We were even told that it would be done after the fact that we had faxed over the proper paperwork. We were told. Guess what? Nothing. Nada. Ziltch. We were also told they were "working on it".
Now after the contracts were signed, I had finally received my car from manufacturer. as excited as I was, I come to find that my driver door doesn't close properly with minor pressure. In fact, I have to slam it a little harder than usual to get it completely shut. Ugh, REALLY!? Whatever, at least I have a car. So we approach the servicemen about it, and they made it seem like it would be such a hassle to fix it "but if i must", I would have to wait a couple of hours for them to work on it. Tired, exhausted from all the negotiating, contract signing, and hassle from the dealership, I had decided to take a look later and see if it will fix on its own. Well, of course it didn't
A couple months later, I had stopped by for my first free oil change at the dealership, and to have them look at my door . In the meantime of waiting, I had approached another manager, Arnold, on the college graduate promotion situation. To get rid of me, he pretty much negated everything I had told him to tell me "Because the promotion requires the college graduate to be a primary buyer, you are not qualified for the purchase, therefore, we cannot honor this for you". Oh, okay, so I was just told I was qualified after the fact I had faxed over the proper documents for fun and giggles, right? and it's not in the fine print either, no big deal. Again, Kia misleads their customers with their
phony ads.
Then, the servicemen approaches me and says "All Kia Souls have that door issue, so it will fix on it's own..there is not much we can do"
I think this is enough to say, Kia is VERY unprofessional, they mislead their customers and are a very SHADY company. As of now, we are still working on getting what we were told we were getting with the college graduate deal and fixed door. BEWARE!
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