My friend and I came here on Saturday for brunch. This was our 2nd visit after having a pleasant and delicious 1st visit. This experience was lacking everything. Our server, "Shelley" did not show up for about 10 minutes. After finally taking our food order, we waited about 45 minutes, at which point she came back to our table to ask us what we ordered. She seemed confused and distracted and said she 'thought' she put our order in. 15 minutes later we received our food (total time 1 hour from the time we sat down to the time we received our food). However, my friend did not receive the pancakes she ordered with her omelette. Shelley said she would check on it. We were 1/2 way through with our meal before the pancake came. No apology was offered and no effort to make it right. It's a good thing my friend and I had a lot to catch up on or I would have walked out. The food was ok but when you have poor service, it certainly taints the experience. I should have asked to speak to a manager, but didn't. I have no incentive to come back.