I'm updating my review and adding a star based on customer service. After my previous review, someone reached out to me immediately, which I appreciated. I received a gift certificate and gave them another try. Happy to report that our order was correct and I was given the normal cheese for the cheese fries. I'd definitely go back and get them again, but they overall just aren't my favorite. I hate giving 3 star reviews since they are basically invaluable, but my taste buds can't quite stick 4 stars onto this.