The low number of stars is regarding customer service, not the quality of food. We've been to Via Cibo a number of times and have enjoyed the food each time. Last night, we dropped in for a quick dinner - my husband ordered the calabrese piadina and I ordered the pasta pomodoro. They brought the wrong dish out for my husband. He took it back, the staff apologized and said they'd get him what he'd ordered. After he came back and sat down, a staff person walked over to our table and said she had punched in the wrong dish and there was a price discrepancy between what he'd ordered and what he'd been charged (the piadina he wanted was a couple of dollars more than the dish he'd been charged for). The difference was negligible. I'm surprised the staff chose to address the matter as they did. From a customer perspective, the restaurant should simply apologize for the error and correct it. End of story. Approaching the customer after the fact with the expectation that the customer follow you back to the cash register and pay a few dollars' difference makes for a pretty shabby customer experience. C'mon, Via Cibo. Get it togther.