I have seen some horrible reviews about some other U-Haul places but I have to say my experience at the 65th and Bell location was solid. I made a reservation ahead of time (hint, if you don't, that's when you might get frustrated) so everything was already easy and ready to go. I got a relatively new Dodge Ram truck (only 6500 miles) that ran great. The only thing is that it reeked of smoke. I ended up constantly spraying it with Febreze to get the stench out - and how rude of people! This isn't your truck - why do some people think they have the right to smoke in it? Anyway, return was easy, the contract tells you how much gas to put in and they charge 59 cents a mile. The facility is clean, you can leave your car there and they even have a place to bring your boxes after you are done your move so others can use them. That's where my boxes will be going. I highly recommend this place - hint, make a reservation and save yourself some grief!