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| - We were very excited to visit The Boathouse on such a beautiful Friday evening with friends, as we had heard great things about the new Edgewater Hotel. Unfortunately, it did not live up to our expectations. We know that has only been open for several weeks, but the staff and management have a long way to go in order for this to become a restaurant I would visit again.
When we walked in to the restaurant, we were told that we would have the next available table outside. While we waited, we grabbed a drink at the bar. The inside bar area has a great ambiance with nice, boathouse-like decor. As we waited, we noticed two groups that arrived after us got seated on the patio. When we brought up the concern, one of the hostesses told us that she had forgotten us completely, even though we were standing very near the hostess station and our name was first on the list. Soon after, a party that seemingly had been dining in the upstairs portion of the restaurant (and wanted to switch to the outside) walked up to an empty table on the patio and claimed it. We watched as another hostess had a brief discussion with the group and then let them stay. The hostess then proceeded to tell us that the group had taken our table and that it would be ten more minutes before another table opened up.
While waiting, one of our friends ordered a beer at the bar that was barely drinkable because it was the bottom of the barrel. After discussing this with the bartender, he did end up getting a second beer free of charge. This was the only act of graciousness we received during the course of the evening.
After finally sitting down, I expressed my concern about waiting so long and being skipped over to our waitress. She was apologetic and said that she would talk with the hostesses. We ordered a round of drinks and an appetizer, which were fairly slow to arrive. The drinks were well made, but the chips and guacamole/salsa were unremarkable and served with only a small condiment-cup size of guac and salsa.
The four of us ordered variations of the fish fry, which was good, but nothing special. The coleslaw was very plain, fries unseasoned for half of us, and fried fish rather greasy and small. For $14.00 a basket, we expected a bit more.
The worst part of the evening was that I ordered another drink, and my friend a water, towards the end of the meal. After ordering, we did not see our waitress again for another half hour. When I was trying to get anybody's attention to cancel the drink, but our waitress finally brought it out. I told her that I was just going to cancel it and she apologized and still gave it to me. We asked for the check, and we were charged the full $8.00 for the last drink that I ended up sucking down quickly because we were ready to leave.
The gorgeous view from the patio was the one great thing about The Boathouse. I feel that the staff really lacks proper training, and I expected at least some explanation beyond, "sorry- it's really crazy in there." A free appetizer for the long wait to be seated, or a free drink for the poor service really would have gone a long way. I worry about what will happen when the pier opens up and it gets even busier!
I want to come back because I think it is a great view of the lake, and it has some good potential. It just may be awhile.
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