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| - I want to provide some feedback on my experience at Waxon Summerhill. I went in August for the first time and had the Braziliant from Angie N. The experience was awful. First of all, Angie didn't leave the room while I was changing. She continually talked about buying the pack of services (I think it was purchasing the 10 pack, can't remember specifically). I finally told her I didn't have the money to dish out at the moment. She continued pushing it, telling me it was a great deal and I should really reconsider. After the service, she took me to the product section and told me that I needed the scrub and serum. She was incredibly pushy and insisted that I needed both products. I ended up purchasing them. While it was a disappointing experience, I decided that maybe it was just because I was a new client and she was very confident in Waxon's products.
I came back for my second appointment thinking I'd give it another try. I didn't realize that I was booked with Angie again. During the second appointment she insisted AGAIN that I needed to buy the pack of 10 services. I again told her I wasn't interested. She then started pushing the product and I reminded her I'd purchased the scrub and serum last time. She told me that it didn't hurt to stock up and I should consider buying more.
It is very apparent that their technicians are compensated on commissions from product sales. I have gone back to my original service provider, The Ten Spot, as their technicians are respectful, pleasant and have NEVER pushed a product on me. Furthermore, they respected my privacy and let me change in private. Even after asking the technicians at The Ten Spot for advice on after wax care, they never bring up their products, they simply advise to exfoliate and moisturize.
I'm incredibly disappointed with my experience at Waxon and needless to say I will not be going back. I'm not sure if this is how all of their technicians treat clients, but Angie had ruined my opinion of the company.
I also sent this directly to Waxon and haven't received any feedback from them.
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