Location & Aesthetics - Located in Glendale off Bell Road, almost hidden behind Paradise Bakery, and is next to Five Guys.
Plenty of parking despite sharing the parking lot with Five Guys. Restaurant is spacious, well lit, was clean at the time of our visit.
Lighting wasn't too bright or too dim.
Menu - posted on a large billboard on the wall as you enter. What I did like and found different was the order system - one orders their sandwich by filling out a multiple-choice menu that's already pre-printed on their sandwich bag, then you hand the sandwich bag to one of the guys behind the counter and they go to work. There's even a desk with pens to fill out your choices.
The sandwiches were tasty and for their sizes, filling enough. Prices were reasonable.
Service - The staff was spectacularly nice, friendly, warm and welcoming and answered any questions I had.
I'll think I'll definitely give them another try.