| rev:text
| - Mama warned me there'd be shops like this.
Well, Mama couldn't have gone to THIS place.
It's definitely an interesting experience, right from the start. Parking in what is the true front of the business will get you a walk through what appears like an actual apartment. A dark, creepy apartment. Navigating the labyrinth will get you to the back, which was actually shut for us when we originally made the rounds in the industrial storage-shed zoning. With nobody being in the front at all, it made for a bit of confusion.
Like others, we had a Groupon. Like others, it wasn't accurate. Whether the blame belongs to the business, Groupon, or both - isn't something I looked into, so as its germane to this particular review, if that matters.
After a brief discussion on a small surcharge, we had an agreement. No big deal, in fact, it was a bit of a wash. As the owner Dan prepped for the job, he was incredibly personable. It was as if we'd known him for years, and this was just an opportunity to catch up after not seeing eachother for a while. It was brash at times, but again, it was all part of being totally comfortable, rather than trying to fill in with awkward small talk.
The smiles faded as he discovered vehicle already had very light tint on the inside of the window. Removal is usually $15 per window. Well, he'd already measured each one, and -- you guessed it -- made the cuts to each piece of tint, making them useless if we flatout refused to pay the removal fee. With that said, I'm not without morals, and negotiated with him on it. He actually refused. Part of the conversations we'd had earlier was that our A/C had been out, and, without tint (we'd thought!) this wasn't a fun Summer in Las Vegas. He understood that, and didn't think much of the fact that I was literally TRYING to give him money. He was more concerned about being a good business, providing good service. After being given some cold bottled water, I wiped it against my forehead; letting that sink in.
We spoke more, and met his wife as well. I mentioned how I appreciated him cutting us two deals from the start to finish, and he said that providing service not only gives him a sense of fulfillment in a "pay it forward," good karma sort of way, it also leads to organic business growth, due to excellent word of mouth. With so many window tinting businesses in Las Vegas -- even in that area -- it's these things that make such a large difference.
When we booked the appointment, he knew it'd be his last of the day, on the 4th of July. He stayed late to help us, since he didn't know it'd take quite as long removing the original tint nobody knew about. When we originally called, he offered to BBQ for us all, since the business has a good view of The Strip. After such great service, we tipped him very generously and told him to go home and enjoy the night with his wife. Meanwhile, we went home in a nicely tinted vehicle with a smile on our faces.
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