I have been patronizing this salon for years and have never had a bad hair day! :) The atomosphere is casual and very friendly (for a Scottsdale Salon! LOL!) Just this week I decided I needed a trim for a special occassion and she worked me right in! Seems I see the same people over and over on my visits which tells me she keeps her clientel happy and coming back...which is a good sign at any salon! Any doubts??? Just look at my hair! :) (fits nicely under my crown!)