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| - So..kinda upset I even gotta post this, I even have to give 1 Star.... I'm really not the person to do this...but after a point, you have to say something, and unfortunately Roberto's is gonna bear the grunt of it. I come in, on my lunch break, because normally it's quick and easy and tastes fairly good. There's usually one woman cashier who's really friendly and speaks English pretty well. Today there was a new cashier, shorter girl with glasses. Judging by her demeanor and general aloofness, she seemed very confused, I thought there might be an issue. Lo and behold. I order my usual, a #1 Wet Burrito combo deal, and asked for Potatos to be added. This was apparently a very difficult request. After a few minutes of looking confused, asking her co-workers in Spanish if it was ok to do that (I'm half hispanic, I understand it better then I speak it, a thing to bear in mind with customers), she said it would cost extra. I said of course, still want it. I order a bean and rice burrito for my co worker per his request. She charges me $11.75, normally its a little over $10.00, convenient how the receipt manages not to say any of the pricing. I wait for my order, and receive it. I ask for my soda cup that COMES WITH THE DEAL #1. I didn't make it up. I wasnt trying to get free stuff. It was part of YOUR ESTABLISHMENTS DEAL. Any other restaurant or business would have said, Oh no problem, and hand you a cup. Customer is always right. She says a soda doesnt come with my order, so I ask what did you press for my order then, because I ordered a #1, and it says right there it comes with it. She says my order was different so it doesnt come with it, because of the potatos. She turns around to converse with her co-workers again, they shrug it off, and she turns around to the next customer and just ignores me. I sat there for 3 minutes just staring, looking around. Had anyone else possibly witnessed this? Am I being ridiculous? Did I ask something crazy? This is BLATANT RACISM, she turned right back around to speak spanish to the other customers. I'm sorry, this country speaks predominantly English. I wouldnt dare to go to Spain or Mexico and not bother to learn some of the language. Unfortunately, some members of the Hispanic community think its funny to mess with the Gringo, and generally screw us over. All of this over a stupid $10 meal. Thank you for your continued effort to diminish my faith in humanity. You had one job, to press a green button, and you failed. I'm tired of seeing people get away with terrible customer service, if I were to act like that I'd be fired immediately. All of this, because she didnt understand to simply ADD POTATOS to an order. Insane.
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