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| - Never. Again. I can't say that I was particularly enthused when my friend decided he wanted to celebrate his birthday at Saga in Robinson, but I went along with it because it was his birthday pick. I figured we'd at least have some fun seeing some shrimp getting thrown around and having some saki getting squirted into our mouths. Unfortunately, our experience there was nothing of the sort.
First, we had a reservation for 7pm and our entire party of 7 people arrived promptly at that time. We were still stuck standing in the lobby for a good 10 minutes while our table was prepared. When we finally got seated, our server took our drink orders and returned about 10 minutes later with a tray full of styrofoam cups. She said that they were in the process of washing some glasses. Ok Understandable. Weird that a restaurant of that size and caliber would not have enough drinkware on hand, but understandable I suppose. A while later, she took our orders which included a variety of sushi appetizers and seaweed salad. Those came somewhat promptly, even tough one of my dining companions received a seafood salad instead of his seaweed salad. After our appetizers, soups and salads came out, that's when the waiting started. And the waiting. And more waiting. It was obvious that *someone* had forgotten about our table. The barely post-pubescent manager came out and "apologized" (without making actual eye contact with anybody) saying that the chef had grabbed the wrong ticket.
We waited over AN HOUR for a Hibachi chef to come to our table and start cooking! I know that if you order appetizers, your food is obviously going to be slightly delayed while you have those, but an hour AFTER appetizers is just ridiculous. The only reason I think anybody even ended up coming over was because the people sitting around the grill with us complained that they saw other diners who had come in after us and were already served and leaving the restaurant whilst we were still waiting for our chef.
When our chef finally came out, it was the most blase, boring hibachi 'performance' I had ever witnessed. I mean, yeah he die flip an egg into his hat and make the grill flame up, but that's about it. No theatrics, no conversation, just cooking. If i wanted that, I could have gone literally almost anywhere else and left the cooks in the kitchen.
Finally, when dinner was finished, and the waitress had made about a million excuses as to why everything sucked so bad, I realized that the reason they probably are lacking clean dishes and drinkware is because she hadn't taken any of our dishes away and just kept bringing out fresh glasses. I had four empty pop glasses in front of me alone. After a while, someone else started taking everything away. In the meantime, one of the employee's phones was on the server station behind us and it kept going off making this alarm sound. It did it no less than three times.
After dinner, that awful birthday song started playing in our section (though it was a reprieve from the incessant phone alarm) and the server brought out this fried ice cream thing to the other people sitting at the grill with us (it was one of their birthday as well). Ironically after an entire meal of nothing getting taken away, she had no silverware with which to eat this creation. We mentioned that it was also our dining companion's birthday so they brought out another fried ice cream thing and the awful music started playing again. What the server failed to mention when bringing out these ice cream creations, was that they CHARGE FOR THEM. Neither us nor the people sitting with us were aware of that. Too bad the poor birthday girl didn't even get to try it since she had no damn silverware. I believe, that came off the bill.
Two hours into the fiasco, it was finally the end, we were pretty unhappy with the entire experience from start to finish. The manager did give us 15% off, but really, Saga is so overpriced as it is, the small amount we saved because the meal was so bad was not even worth it.
On the way back home to Oakland, I had to make an emergency stop in Greentree because after all of that, the food made me sick! I can also confirm that at least one other person in our party also go violently ill that night.
Between the horrible service, the boring Hibachi chef, the poor management, the phone alarm that kept going of, the awful birthday music and food poisoning, I will NOT be returning to Saga. Ever.
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