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  • So.... I wanted a burger today. NOT coming back here again! This place is extremely over priced. Anyhow, I had 2 punch cards. One card had 4 stamps and my other had 1 stamp. I was told that I could combine THEIR cards in the past so that is what I did. They told me that it was a first time for everything. They said that they NEVER combine their own cards, that the card itself has to be full. What?!?! This makes zero sense! How hard it is to stamp the old one and hand me back the new one. Then to top it off they took the employee discount away! Than, the cashier Martha as well as the employees and manager had the nerve to talk about me in front of my face! They were saying how I was wrong, how I didn't know what I was talking about. Proceeded to say nasty things about me in Spanish! I wanted a refund and wanted to leave so badly! I should have left. San Gennaro, you lost a customer! Trust me, I will tell my friends and they will tell theirs! You aren't that good and I won't be coming back! There are other places in Venetian that cost less, have better meat and their customer service is 5 star like yours should be too! Maybe you should send your employees out to learn a thing or two!!!
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