I brought my civic in for an oil change and transmission fluid replacement on 2/20/16. I delt with Kristopher and he was excellent. He said it would take 1 hour but my car was ready in about 30 minutes so I was in and out. It was slow when I came in so I can't say how they'd be on a busy day but I was very pleased with my experience. Also my wife brought her CRV in at the 40% mark for an oil change and instead of just doing it and charging her they told her to come back later at 15%. They could have ripped her off but didn't. I'll be coming back here again.