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| - I only gave 3 stars because I took my dog there for a purpose and it was achieved. In regards to everything else, I'd rate 1 star or zero if I could, so I figure this is a pretty fair average.
In an effort to make sense of the existing reviews, the majority are regarding human to human interaction and most don't touch upon the quality of care for their animals.
Regardless, the reviews made me nervous to bring my dog here but the Silverado Banfield was booked up and I needed to take my dog in ASAP.
I do have to agree with some reviewers though, that this place's insistence to sell you a wellness plan for your animal is a real thing and it is really annoying. And none of the people there are particularly friendly or professional. They're not horrible, they get the job done. But is there a better way to go about it? Absolutely.
Any trained salesman knows that people make purchasing decisions based on emotion. If you can make your prospect feel what you need them to feel most likely they will spend the money.
Between the nurse(?) and the actual doctor in the 35 minutes that I was there, I got "casually" pitched the wellness plan at least 5 times. And it was never because they were presenting it as a service they offer just so that I knew. They angled their pitches in with diagnosis of my animal like if I didn't do it then my pet's health would suffer.
My dog had a wound that got infected. They cleaned it out and prescribed antibiotics. Which is "conservative care". I personally don't think putting my dog on Amoxicillin is conservative, considering it's a strong antibiotic, but she needs it so that's cool I paid for it and went that route. I knew i needed to do that. But before we went that route, the doctor very heavily implied that antibiotics may NOT work and that my dog will probably need to be put under anesthesia and have her wound cut open, cleaned and then stitched up so we could just do that now and if I have the wellness program then it's covered under that. "Or, you know, we could go the conservative route" she said with a grimace on her face like it was an unwise idea. Like, you're the doctor that went to school don't you think you could at least try to sound a little more confident in your suggested treatment plan? I felt like i was being scared into spending more money the whole time.
They also tried to scare me into getting tests done for an ear infection that my dog may or may not have. Again, the doctor went to school for this, but she couldn't tell at all by looking in my dogs ears and would need to run expensive tests. My dog totally doesn't have an ear infection. But since they swabbed her ear and there was a small amount of gunk on the swab, they tried to get me to spend more money. I politely declined, again frustrated that they were seemingly trying to scare me into spending more money. Of course I'm second guessing myself the whole time I'm there hoping I'm not hurting my dog by not doing these things for her. And every time I declined an upsell they were like "ok" with their eyebrows raised like "your dog's funeral". That's seriously how I felt.
I managed to get out of there paying just over $200 for them to treat my dog and get the antibiotics.
If there was something drastically wrong with my pet that was much more complicated than an infected wound, I would be really nervous to take my dog here. I would be more worried about how the doctor handles the illness than how the illness is affecting my animal. And undoubtedly they would do whatever is the most expensive. I have no question in my mind.
Bottom line: This Banfield is ok for basic stuff but I'd have my pet established at another reputable veterinarian just in case. And there are other great places that can do all the basic stuff too for much cheaper than what Banfield charges.
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