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  • Stayed here while visiting for a Cavs game. Proximity to the Arena couldn't be better. That's about the only good thing I experienced while here. After checking in, we went up to our room only to discover the key didn't work. Turns out they had written the wrong room number down. No apologies. Annoying, but whatever. We got to our King Suite to drop off our bags and I was disappointed to find the entire room quite dated and lacking the quality you'd expect aligned with a higher priced downtown hotel. Dim lighting, dingy/beat up doors, uncomfortable furniture...The main lobby and general areas seem to have been remodeled but our room needed a hefty update. We were splitting our room with friends and needed to use the sofa bed. We found someone's ID left in the seat cushions (when's the last time this thing had been cleaned?). The bed itself was actual torture. The mattress was so worn and thin I could feel every coil poking into me and I slept terribly. The blankets and pillows they provided were awful as well, more like a throw you'd have draped over a chair than a blanket for sleeping. I woke up with a terrible backache that has dedicatedly stuck with me for 12 hours now. Joys! In the morning, one of my friends discovered the water from the shower was full of brown sediment - needless to say, I didn't opt to experience that for myself. The valet was slammed (Sunday, 11am, everyone's checking out...duh...) and a large crowd was annoyed while waiting on their vehicles. No sense of urgency from the valets and again, no apologies or pleasant service attitudes from anyone. Our friends waited on their vehicle for close to an hour when they realized it had just been forgotten and the valet still hung around expecting a tip. I won't be choosing to stay here again.
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