I wish I could give them a rating below 1. STAY AWAY.
I have a kettle that is under warranty from KRUPS, who directed me to have it repaired there.
I called and asked what time they were open till, and explained that I had a kettle that needed to be repaired, I had contacted KRUPS and they referred me to him, so can I just bring it in and the repair is covered? He said yes.
I had someone drive up there that day to take the kettle in (Within an hour of my phone call) When the kettle was brought there the man working said they only service Krups espresso machines.
I then called back quite annoyed because I had expressly said it was a KETTLE that needed to be repaired. He said "Well I didn't know what machine it was" and I said "I told you it was a kettle and that the lid wouldn't close, you should have told me then you wouldn't fix it" His response was "Well, too bad" when I explained that this was not any way to conduct business he replied with "I don't care what you think..." and he hung up on me.
There are plenty of other places to have coffee machines serviced in this city that will treat you with respect. Stay away from this place.