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| - Oh dear! Where should I start? So, I've ordered here three times before. Earlier on the orders arrived pretty easily and quickly, but the woman who owns this place was mean and rude (2005, 2006). Now, for the current story -- the reason I seek to write about my experience:
On 12/13/07, I ordered a LARGE order for Christmas; I was worried about the shipping of deli items, so I emailed her. She told me and I quote in translation from Hungarian: "All orders will be sent before Christmas and will arrive at their destination before Christmas." Today is 12/27 and I don't have my order yet. Mind you, my order has Hungarian Christmas candies (for tree decorating) that are now past their season and won't be needed. So I called her to see where the order was; first she started yelling at me. When I asked her if she could cancel the order, she asked me why I hadn't called earlier (and I'm thinking when -- Christmas day?). Then she said SHE THOUGHT that order may have been sent out recently. When I asked when I should expect it, she said she didn't know but I should be patient. I mentioned that she promised in writing before Christmas and she denied it. When I quoted the e-mail she got enraged and started screaming about how difficult her Hungarian customers are. So she tells me she thinks she shipped it. Now, she charges a fortune for shipping ($30 - 60 just for the shipping usually), but she is incapable of telling me if I'll receive this order of meats and other perishables before New Year's Eve. So I am trying to stick up for myself and I ask her if I can send the ($25 worth) of Christmas candies back to her since they're useless now, she yells that "I can send it back to her, but she won't accept the return so I won't get a refund for them." So I ask her about how she could have such customer service and she screams at me, blurting out obscenities and eventually hangs up on me.
I rarely say such things, but this woman is a (W)ITCH! PLEASE SPARE YOURSELF THE AGONY OF THIS EXPERIENCE! This woman made me soooo angry with her rude, condescending, uncouth attitude that it made me feel shame about my ethnicity. This was ridiculous. If you're going to order, try Otto's instead -- it's a bit pricier and not fabulous, but you spare yourself the headache. As for me, as you read this, cross your fingers (just as I am doing) that I actually receive this package.
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