We come here about once a quarter and our food experience is always top-notch. For some reason we never think of it though when we are deciding where to eat; I think it's because of it's unprepossessing location in a mall parking lot.
It's menu is comprised of time-tested items: wedge salad, pasta, chicken, lobster, steak, etc. Solid comfort-food. The service is generally good: attentive but not overbearing.
The atmosphere can make a big difference in your experience. If you are there at a time when there is live music you will absolutely not be able to converse with someone at your table. The show is too intrusive and the acoustics work against hob-nobbing.
We tend to eat early, but the times when we are there after 7PM were not as pleasant for us as the times when there was no live music.