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| - I need to give you the details so you do not think this is just a "It sucks" kind of review. You need to know the facts.I apologize for the lengthiness.
25 minutes after ordering a salad and 4 meals, I notice that a table that came in 20 minutes after us is getting their nachos. Full on nachos. We still hadn't gotten our salad. When I asked the waitress about the status of our salad, she said she would check. She then went to the POS computer and obviously placed the salad order. Never once went to the window (which I was seated less than 4 feet from) to "inquire" about the salad. When she finally brought the salad about 2 minutes later, she said "Im sorry, the kitchen is backed up." 4 tables in the restaurant with patrons, but the kitchen is backed up? I understand how hard it can be to make a salad, versus making an entire plate nachos. Makes sense.
About 45 seconds after finally getting the salad that the 3 of us were to share, hostess (remember her for later. She is a critical player in this fiasco) shows up with a bowl of spaghetti and meatballs and inquires as to who gets this meal. I tell her that we did not order that. She says, "oh, then why is it on the ticket?" I replied, "How would I know??" She comes back with my wife's meal, mine and my 11 year old's meal and leaves. There is No room on the table with all the meals and the salad, that should have been long ago eaten and not taking up critical real estate for the pizzas. Also, no kid meal yet, so when the waitress comes by and asks, "everything ok here?" I look at her and say, "No. Not at all. Where is the kid pizza?" She looks bewildered and says, let me see. Again, disappears to the machine, comes back (clearly she JUST placed the kid meal order) and says, " They messed up and sent out the spaghetti and meatballs I guess. I just put it in again. Itll be about 5-8 miutes." Nothing like a 2 year old without food. About 1 minute later, hostess shows up again. This time, as clueless as ever, she says, "So, there was a problem with the spaghetti and meatballs?" My brain is folding in on itself because it cannot fathom the level of stupidity it is listening to. I replied that WE DIDN'T ORDER ANY SPAGHETTI AND MEATBALLS! "Ok,so what did you want?" I replied that we had ordered a kids pizza. She said she would make sure it was ordered, AND she said that she would make sure she didn't charge us for the kid pizza since it was going to be late. I then replied that "You wont' be charging me for the salad either because it came out way too late and now we have too much on the table to even handle it all." She looked at me and said, "Um, I don't know about that. I'll have to see." and then left. She goes into the kitchen and I can absolutely hear the conversation between her and whoever (chef? manager?) in the back about how "I dunno, he told me he wasn't paying for the salad or the pizza. He didn't want the spaghetti and meatballs." (OMG!!Again with the spaghetti and freaking meatalls?) I then hear mystery guy from the back say, "It's a side salad. What's the problem?"
Last pizza for the little 2 year old finally comes, we eat (angry eating is never fun and at this point, we just want to get out of here, which sucks as well. Knowing you're spending good money on a horrible experience just plain sucks.) and when Dingbat Von Dingbat (hostess) brings our check she really shows me just how "special" of a person she must be.
"Sir, I just wanted to let you know what I did here." ( Ok, maybe she's gonna really impress me here. There's still hope, right?)
"I couldn't take off the salad, because I can't refund you for something you ate. I'm not sure if there was some misunderstanding about the coming out part." Hand to God, that's what she said! "Okaaaaay?" I replied...."I DID take off the spaghetti and meatballs though and wanted to let you know that. So you aren't being charged for that." As I put my head in my hands in exasperation, I said, " But I didn't order that, so it shouldn't even be a bullet point of yours!"
"I know, that's why we didn't charge you." (can anyone else feel the tension building yet?)
"Okaaaayyyyy?" I hesitantly stated, waiting for the awesomeness that she clearly was saving for last. I mean, surely she had to do something to fix this trip we have taken into the Twilight Zone of dinners, right?? She stared at me for a second or 2, clearly she had nothing more to add. I asked, "And what about the kid Pizza?" "Yeah, that's on there." She said as plain as day. (wow) "So let's recap", I said, "You're charging me for the salad that came 25 minutes after ordering, you're charging me for the pizza that came 8 minutes AFTER everyone else, AND you're NOT charging me for the meal that I NEVER ORDERED IN THE FIRST PLACE AND YOU'RE MAKING IT OUT LIKE YOU ARE DOING ME A FAVOR??" Blank stare..."Is there anything else I can do for you sir?"
Folks, steer clear of this place. Seriously. BTW, this wonderful experience cost $50. Imagine...
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