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| - there aren't very many good brunch spots north of Toronto and i much rather just head downtown for brunch, so it took me a while to pay Smash a visit. i've heard from my friends that it's very comparable to the places downtown, with their chicken & waffles being a signature! we walked in and was told there would be a 30 min. wait and they're always booked full on the weekends. luckily i insisted they find somewhere to squeeze us and we would be very happy sitting at the bar.
eggs benny with smoked salmon, just my go-to for brunch, never a disappointment. for some reason, i was craving a club sandwich or what i thought would've been one. after about 10 minutes and us trying to wave the server down.
i ordered a latte and their canadian club, while my friend ordered a hot chocolate and the eggs florentine - we also ordered a waffle on the side. our drinks never came, rather the food came i believe in 10-15 minutes, we were impressed, especially since we were starved. the potatoes 'sm'hash browns' were PILED and i mean my entire plate surrounding my sandwich was covered with potatoes! with such generous portions, i can see why everyone is so pleased. my friend enjoyed her eggs florentine very much - i on the other hand did not enjoy my order. i probably should've said something ... or read that the club wasn't actually a club sandwich, it just a sandwich 'piled high peameal bacon, lettuce, tomatoes, honey mustard' .. because the peameal bacon was so stacked .. i mean 4 slices thick, it made it exhausting to eat and very dry. i ate half.
on the side note, we already asked for the server to follow-up on our drinks, they never came. i just didn't want to seem a nuisance so didn't mention me not enjoying my order. instead, we split our waffle, which by the way was GREAT! it came out the same time as our food so after 20 minutes of sitting there, it was still very crispy and i was slightly more content afterwards. while eating my waffle, the manager came by so i asked to cancel our drinks, we were finishing up by now. if you haven't gathered at this point, i did not care for our server. we basically did not exist to her.
he came back to apologize and said he gave us 25% our meals, which i completely unexpected and really appreciated the gesture. the server finally came by to ask if we needed anything .. at the end of the meal. she never asked when we first got our food or to check up on us. but there were 2 guys who sat down right next to us and she definitely served them, asking how their food was, if they needed anything .. we were just invisible.
when she saw we finished she cleaned up .. i had still a half of the sandwich (just couldn't really have the rest) and a lot of potatoes left. she asked if i wanted to pack it, i stated i did not enjoy it at all. nothing. no response, she said oh and took it away, that's it. no response.
now .. i didn't expect her to say oh let me comp. that meal or anything, just even an oh i'm sorry to hear that, something? i literally could've served myself better than the job she did. if not for the manager being so nice, i definitely would've left without tipping her, which i actually regret even tipping her at all. needless to say, NEVER sit at the bar although, if she's in the dining room and my server again .. i would just leave. i should find her name on my receipt.
note to management - do not put slow or new or BAD servers at the bar. she clearly could not handle herself or her 3/4 pairs of guests she had. it's not even as if she had to run around, she stayed at the bar, made drinks and served them, if she even did. she had no sense of what to do first and what was more urgent. for example: when we asked to take our orders, she proceeded to take her time to look for a machine to close a tab, wait for it to be done (by the way they were 2 steps over over) then 5 mins later, come back to take our order. she could've easily taken our orders while waiting for the customer to enter their pin. i do hope that if/when i return, the service will be .. service.
again, i did really appreciate the manager (so i think he was) and what he did. but it definitely did not make up for the experience overall - especially with all these raving 5 star reviews.
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