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| - Why anyone is still willing to fly Delta is beyond me! The employees at every step of the following story were rude or just didn't give a sh*t, and it showed.
I booked a trip to Kona from Phoenix. My flight from Phoenix to LAX was delayed, I felt lucky the flight at the gate next to us was being canceled. We got to LAX late and I missed my connection to Hawaii. They decided to re-book me on an American Airlines flight instead. I hate American Airlines almost as much as Delta, and was not impressed. Almost missed the new flight because Delta and American are in Different terminals and it takes quite a bit of time to get to other terminals at LAX. Fortunately the flight was delayed while I was still in Security line and I finally made it to Kona.
Then there was the return trip. I had to change my flight due to a need to get home sooner than I planned. They charged me $200 change fee, even though my new flight was a less expensive flight than my original flight, fine, I need to get home.
Get to the airport in Kona, Delta charges me for my luggage, of course it is expected, but it matters later. So all the passengers are waiting for our Delta flight to LAX, and of course as I have come to expect from Delta, the flight is delayed. We finally get to board, about half of the plane is boarded and they stop the boarding process, and bring in mechanics electrical issue. after sitting there for an hour they decide we can fly and finish the boarding and taxi out. As we are taxiing the electrical system flickers pretty substantially and we are shortly told by the pilot we are taxiing back. We are told that the mechanics will need all passengers off the plane to test the systems and we are all booted back to the waiting area. By this time the airport has closed and as we are being returned to the secure waiting area, they turn off the lights. It takes 10 minutes and someone is finally able to get the lights back on. But the agriculture inspectors have left so we are confined to the area.
Delta is thoughtful enough to provide Water and snacks for us since it still 80 degrees and being the Kona airport we are outside. Unfortunately, they brought water and enough potato chips for about half of the 196 people that are trying to get to LAX. We are held hostage by Delta Airlines in the secure area for about 3 hours, the mechanics are saying the plane is not fit to fly, and Delta Corporate refuses to cancel the flight. We were hostages.
Finally The flight is canceled and we are shuffled to the original ticketing desk to get vouchers for a hotel and transportation. There are 2 people to help the 196 passengers. We are given 2 $10 transportation vouchers, 3 $10 meal vouchers, a voucher for the Hotel, and a little card that says "Need Help? Call Delta... " and told to call that number in the morning to get re-booked. Then we are sent to the baggage claim to get our bags and told that a bus will be arriving to take us to the hotel we have been given a room at.
The "bus" was a 6 person shuttle van, just one. There were almost 200 people to move to downtown Kona, and one 6 person shuttle to take us all. The taxis refused to accept the vouchers, and were charging up to $70 per trip to downtown (that is an issue for my review of the City of Kaliua-Kona). All of the Delta employees had gone home and we we abandoned at the curb. So another 2 hours go by and I finally get a ride to the hotel. In the mean time while waiting my turn I called the help line and got booked on a flight home, but too late to make the appointment that required me to change my flight in the first place.
I get checked into my room at the hotel at 5:45 am and need to be back at the airport by 10:45 am to be able to get on my re-booked flight, with another airline. I slept for a few hours and then went to use one of my vouchers and get a bite, nope couldn't use it. Bought a coffee and went to hotel concierge and explained I needed a ride to the airport, and that I have a voucher. She laughed and told me I wouldn't find a ride that way and that she would be happy to get me a cab, but I would need to pay cash and they figure it at about $45 to the airport.
When I finally get back to the airport, the new airline charges me a luggage fee, apparently Delta doesn't pay them so I have to. The flight is delayed an hour. Call Delta Help and am advised that they have me booked on another airline and I will not miss the flight.
I did make the flight and made it home. The total out of pocket for my trouble with Delta airlines was $380. on top of the original flight cost. Delta has been steadfast in refusing a refund of any of the extra costs. I will be filing complaints with every agency that will listen, and some of the local news stations. I know it was a long story, but take it as a warning... DO NOT FLY DELTA!!
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