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  • Ok. I love Panera and I think I have given this shop a fair try. I have been here 4 times and each time the customer service has been extremely disappointing. The service is beyond slow - and I am ordering items through the app! The first time I went I brought my mom... Both of us have been to Panera before and were super disappointed. The other times I ordered online, I ordered about 20minutes out... I arrived and had to wait an additional 10 plus! While the manager was very nice... The employees... Yikes! Who is training these kids!?! Please Panera - send someone from corporate to shape this place up!
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