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| - Drove through this one today determined to try one of the thick yellow Lemonade's I always see advertised. I ordered a large and drove up to the window. What I got was a solid white concoction and very watery. I took a sip and not only was it barely cool in temperature, but tasted like a solid block of sugar. No lemon to be found anywhere, and certainly not the thick cold looking drink advertised. I knocked on the drive thru window repeatedly as the girl who waited on me had closed it, for what seemed like an eternity. When she finally came to the window with a disdainful look on her face asking what I wanted. I explained the issue and not only did she not offer to remake it, she seemed pissed that I had a beef. When I suggested an Orange Julius instead or something comparable, she only pointed out the higher price difference. I then asked for a large diet soda, which she obliged but didn't bother to refund the difference in price. (I should have got back at least .40 cents) Clearly the advertised product and what you will find waiting for you at the window are two different things. I guess what made me the most dissatisfied is her complete lack of interest in giving me what I paid for, and essentially a "what do you want me to do about it" attitude. Does this place even have a manager? I wonder. Clearly customer service is not something they strive for here. And management if you're reading this, here's a tip; If you're going to advertise a THICK, COLD, LEMON drink, you need to deliver. What was handed to me today was pathetic, not to mention the crappy customer service. I won't be back.
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