We visit some friends of friends here every year, and every year it gets worse. And it started out bad. It's expensive, the food is teetering between mediocre and bad, and the policies they have there are just terrible. Over the years I've had them screw up boxed pasta with flavorless sauce, overcooked hamburger, and countless appetizers.
They refuse to accommodate simple, common requests from customers as if they are a fine dining establishment when in reality it's a failing restaurant in a retirement community.
All of the above said, our servers really tried their best and were quite good, the view is nice. Guessing the management is delusional, as all signs point to it.