I've never had a terrible experience flying in or out of this airport. It's not too big of an airport, so your gate is never a long walk away. The airport itself is pretty clean. In the past 8 years I've been visiting Cleveland at least once a year and I don't have a single bad thing to say about the airport itself. Their food options have improved over the years and now they have a Michael Symon restaurant. One thing that is kind of inconvenient is that the rental car companies are offsite, so in order to get to one, you need to take a shuttle there. It adds an extra amount of stress, especially when you're travelling with a toddler. Other than that, I have no complaints!