I stoped using this wells fargo location as well as stoped using wells fargo all together due to the fact that the tellers and bankers are not trained to give honest reliable answers about anything. They will screw you over. I did not have a pidly account with a few dollars with them, I had a large business account and they seemed to make nothing but mistakes at every turn. Maybe try B of A at least when they are going to screw you and be unrealiable they will tell you about it from the get go.