I think the person who posted a 5-star review for this joke of a company WORKS for them, IE, a plant.
I've had the exact same problems that Gary K mentioned, and then some. They never, EVER return phonecalls, just send nasty, threatening letters of non-compliance THEN tell you they have "had a hearing" and fine you. Very unprofessional.
They seem to discriminate against renters, as well.