Laser hair removal is the process of removing unwanted hair by means of a laser. Removal is defined as eliminating. With that said, I spent a year and half getting laser hair removal for my underarms. After nine treatments, I still have hair. I assumed that the hair would be gone in its entirety, hence the name laser hair removal. I would no longer need to shave or wax. That is not the case. From beginning to end, my underarm hair has improved, but ultimately there is indeed hair under my arms. The goal of Ideal Image is to remove 80% of hair. However, that is not stated in the contract. Based on that goal, Ideal Image should only charge 80% of the price. That means you owe me $250 for completing 75% of the hair removal process. Instead, in addition to several hundred dollars, I need to pay a $50 "copay" to begin the lifetime membership touchup sessions. Shouldn't the lifetime membership kick in years later after the last treatment? If you are looking for some of your hair to be removed then this is the place for you. If you want all of your hair removed then continue looking for another company. Try your local dermatologist office.