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| - I really wanted to like this place because it's so close to my house and I like to support local businesses, however, I was pretty disappointed with 2 out of 3 of my services here. My husband bought me a spa package for a massage, facial and nails. Like reviewer Kelly G., I also had Q for a facial and a lady with a British accent for the massage. The massage was just ok, but my major compliant was that the masseuse talked the whole time. I think that she should have assumed I wasn't interested in talking through my entire massage as I gave her one word answers to her question after question. For example, "do you have siblings?" If I wanted to talk to someone about my siblings, it wouldn't be during what was supposed to be a relaxing massage I'm paying for! Also, the problem areas I told her about were not fixed in the least. I left annoyed and with the same back soreness.
The worst by far was the facial. Q rushed through the whole thing and was not at all gentle. At times I felt like she was smacking my neck. It was also gross and awkward how many times she poured out a pail of water and had to walk around me to refill it. If the salon is going to have a facial station, they should reconfigure so that the sink is near the esthetician. When I asked her what products she was using or what she was doing to my face next, there was a language barrier and I didn't get an answer. So lame. My 1 hour facial ended up being 45 minutes and I was glad to get out there, I really felt like I was just a chore she was trying to hurry and finish.
The nail services were totally fine and I may go back for that service only. In general, I think these issues could at least be improved if the owner/manager worked with the staff to make the salon more professional.
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