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  • Let me just start by saying the food at Pita Jungle is consistently very good. However, my experience at Pita Jungle today ended with me being able to eat very little of it, so I couldn't really give it too much weight in my rating - hence the two stars. 4 of my coworkers and I headed up to Pita Jungle in Mesa today for lunch and it was my first visit to this location. We weren't in a particularly big hurry since our boss was on vacation so we figured it would be a great day for Pita Jungle which is usually crowded for lunch. However when we arrived there was no wait at all and we were seated immediately on the patio. Great start. The waitress came around after about 5 minutes and took our drink & appetizer order - we ordered the hummus trio. We got our drinks in about 10 minutes and at that time she took our lunch order - couple salads, couple pitas & a falafel platter. We then waited about another 15 minutes for our hummus to come out, which was kinda lengthy considering it was just hummus, but we weren't annoyed yet - just hungry! After the hummus came out, we were left waiting another 35 or 40 minutes with nothing brought out from the kitchen. The waitress had come around to fill our drinks a few times but had been MIA for a while. When she finally came out to bring food to another table, we flagged her down and told her that we needed our food ASAP and we needed it TO GO. We weren't rude or anything, but we let her know we'd been there for an hour and wouldn't be able to stay and eat. She seemed really surprised which I found weird - um, is this the usual time frame for lunch around here?? After that, she brought out our checks (before the food was brought out!) and we were there for another 10 minutes before our food was ready and we could leave. I strongly suspect the waitress forgot to put our lunch order in until we told her we needed it to go and that was why everything took so long. But the most annoying thing was that she never even apologized or attempted to give an explanation, her attitude was just kind of "oh well". We finally got back to our office (about 4 miles away) after a 1hr and 55min lunch of only hummus & pita bread. In fact, my chicken shawarma pita is still wrapped up and waiting in the office fridge.
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