I had the Manager call my hotel room and ask us to explain our evening at his restaurant
He didn't say, come in and we will treat you, but he actually cared about how the food was prepared and how the service was.
My wife spoke to him on the phone for about 8 minutes and he asked for us to please stop in again before we departed back home.
We booked another dinner then next night and we met with the manager. He went over everything my wife explained to him and said that he spoke to his staff and made some corrections.
He asked us to enjoy our meal and let him show how he wanted every guest to be treated.
Our server was very knowledgeable and explained the menu. She also mentioned the chicken liver pate', that I respectfully declined. She brought us a replacement for the live pate'.
I ordered the same filet and my wife ordered a steak also.
Both were seasoned and cooked perfectly.
They also brought out larger "family sized" sides.
We were both full from our meal that dessert was not an option.
I may of been critical on my last post, but when you go to an upscale steak house and you drop a couple of hundred dollars for a meal, you will be a little more critical than if you go to Outback Steak House.
The manager made a point to listen to our experience and correct some mistakes that were made the night we were there.
The chef also came to our table and told us he had his prep cook show him how he was seasoning the steaks and fish. He saw a mistake and corrected him.
I was very impressed with the way BLT handled this and we will definitely dine there again when we are in the Scottsdale area.
I would recommend this steak house to all of my friends.