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  • I, like others, wish there was a zero star, or even a half-star rating. Have taken my family to Jim's twice now-- once when the first opened and then again several months later. The both experiences were horrible from beginning to end with nothing changing as far as quality, service and friendliness of the staff. The cashier, whoever she is should be fired, or at least not allowed to speak to customers. She was rude and acted as if she were doing everyone a favor by letting them eat at this establishment-- BOTH TIMES!! Slow and poor service the first time around may be excusable in light of opening-night glitches-- the second time? Not forgivable. Our second visit was equally as bad as our first visit. It doesn't appear that Jim or his staff are too concerned about the cleanliness of the restaurant since everything looks to have a greasy blue film on it-- look at the large mirrors on the walls or the windows and you'll see what I mean. The wait was long on both visits-- 90 minutes from the time we entered the place to the time we left. I had a burger with an egg-- both of which were overcooked; the burger was burnt and tasteless. The ketchup container on the table was disgustingly filthy-- it was as if it had not been replaced or cleaned ever. So we asked for a different bottle to which we were told that they don't get new ones but that the waitress would clean this particular container off-- she never came back to the table. We asked for refills that were never brought to us. I asked for water-- which I never received. Overall Jim's seems destined to be one of those dives that goes from bad to really bad then ultimately closes; all the while the owner, presumably Jim, doesn't understand what went wrong with his fledgling business. Some businesses should never open to begin with.
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