Ordered a 16 piece in drive thru and when I arrived home I found 3 breasts 3 thighs 2 legs and 6 wings. Called and asked if this was a normal occurrence shouldn't it be 4 4 4 and 4 and I was told yes but if we are low we substitute. I asked shouldn't I be offered the chance to wait until they had enough. Manager said yes but I wasn't offered that choice. The manager did offer to make it right but I had to go back to the store. I went back with receipt and I stood to the side while the three customers in front of me were waited on while I'm waiting a young man came to the side of the counter as well who was dining in and politely waited for some sauce he stood there for 5 minutes totally ignored and they finally asked me can I help you and I said can you help this young man he's been waiting forever and I'm sure his food is cold. The only reason I'm giving a 2 is because the manager made it right but I had to go out of my way to make this happen. I think it's a staffing issue and a training issue. I for one was disappointed