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  • Went for a cut with Emily B. after having a less than satisfactory cut with another salon. After seeing all of the 5 star reviews on yelp, I felt like the drive to The Root was worth a try. I must make the disclaimer that I am notoriously picky about my haircut, and I am usually instructive about what I want. This hair has been on my head for three decades. I know what works and have experienced what doesn't. I have super-fine hair - and LOTS of it - and it is straight without a lot of body. A stylist must know hot to cut Asian hair and be cognizant of my round face for the style to hang right and to grow out well. First, I must say the friendliness of the staff at The Root is EXCEPTIONAL. From the first phone call to make the appointment, to the greeting at the door, to the regard during the cut, every person I interacted with here was pleasant, professional, and engaging. GREAT customer service! Obviously, these stylists know how to treat their clients. Unfortunately, I do have a few cons. After spending a few months with a digiperm, I decided to go back to a longish A-line bob. Emily had not heard of a digital perm, and I should have taken into consideration that she probably wouldn't know how to accommodate the perm as it grew out. Also, I brought in a lot of photos of what my hair had looked like short, what I liked and didn't like, and how my prior stylist had cut my hair to make the style work (very few top layers, internal transient layers, and a lot of deep point-cutting). I could tell right away that Emily already knew what she wanted to do and had already decided how she would cut my hair. I'm not sure she really listened to what I wanted. The cut itself was just okay. This is partially my fault for not being more directive during the appointment - Emily was so nice I didn't want to say anything! However, when I left, I knew the cut was too heavy, not texturized enough, and would not hold its shape after shampooing. The next day, the cut felt shapeless after being washed. BOTTOM LINE: I would go back, but not for a style change and I would be a lot more demanding when I started to feel like the cut wasn't what I expected. If you don't like a lot of texturizing and are looking for a basic shape, then Emily did an amazing job! I think I just had different expectations and needs for my style.
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