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| - It was ok, but really not blown away by service/restaurant experience. I would give 2 stars, but I do think the food was prepared well and presented beautifully so I'll give an extra star for the food alone.
As a restaurant chain focused on guest service (nowadays, who isn't?) I expected a lot more from ATG Leaside - I've been once before and service and atmosphere was fantastic, but this time I was underwhelmed.
Our server seemed to just be there to "do his job" and follow very basic training - as in being there to greet us within the first couple minutes of arrival, getting us to try a sample first before committing to a beer, but then showed no attention to when our guests showed up 5 minutes later - did not come over to greet them, or even to take our actual drink order, for 10 minutes. I had to flag him down - I just wanted to have a beer! I also had to flag him down again to get a food order in because we were starving. We did come in around 8pm, so I understand that it's not typically "dinner" time, but if he got to know us and ask us questions about why we were there (as a good server should do) he would have known we were there for dinner, actually to celebrate my birthday, which I would expect such a customer-driven environment to be attentive and aware about.
In terms of the restaurant itself, I think the beer list was poorly displayed on the ground floor at least (which is where we were) unless I missed a chalkboard, but it seemed there were only 2 chalkboards to the right of the bar that had the draught list - sitting on the other side, you had to get up to see what was on tap - I could only see one chalkboard of the two. I understand the rotating taps change too often to put in a menu every time, but some more signage (or again, a more attentive server) would solve this issue.
Honestly, in an industry that is so cut throat to attract and maintain a customer base, I am disappointed with what ATG brought to the plate. There are so, so many restaurants in Toronto - with all the competition, I'd think ATG would be on top of their game with fantastic service, restaurant atmosphere, and comparable prices. Although the food was good, it was a little on the pricey side of the spectrum. I don't think that we would go here again, especially over Local up the street which has the same vibe but a much better atmosphere and service level.
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