I have a friend who spends alot of money gambling and thinks nothing of it. And he is very very humble. He went to the host office to see if he could get a room for the night. The host asked him for his card and he already made the next tier. In one afternoon, he dropped $4200, and the hostess said to him when inquiring what comps he could get was "Well, what is it you want?". And he advised her what his spend was and he was just inquiring, and then was told, that is all the points you have. Without looking at the spend or the time played. She was a total BITCH! He did not get anything or ask for anything that night. He felt like he was being treated like dirt. And that one person brought about 8 different people with him. It really seemed as though the casino did not care less. I can tell you, you have lost the revenue of 8 people in the future, from 4 different families and now the word will get out just how awful one rude person was. I normally would have tore the woman to shreds but he would have been disappointed with me because he does not like conflict. He is more the type that will just go away. So this is my rant about what I saw and the way I will take care of business. DO NOT GO HERE! THE DO NOT CARE AND DO NOT NEED YOUR MONEY! THEY HAVE ENOUGH, SO MUCH THEY CAN AFFORD TO TREAT PEOPLE LIKE GARBAGE and OBVIOUSLY WILL!