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| - The single star is for Erika, she used to cut my hair and always did a great job.
The 4 lacking stars are because of my recent experience with Lanita and a failed attempt at dreads. I've had dreadlocks a couple times before but was interested in creating newer, cleaner looking dreads. I thought about putting them in myself again but my spine has problems now that weren't there ten years ago. I'm kicking myself now for not complaining about a number of things but, after growing my hair out for close to eight months, I bit my lip.
First I think the laid back atmosphere nurtured for the customers has been adopted a little too much by the staff. Secondly, I scheduled three to five hours and I figured I could sit through that even with my neck problems. After six hours I had to come back for a second day and it took more than eleven hours in the end. I've had dreads done in 5 hours and was perplexed but was told this was a superior, all natural method. This all cost more than $500 plus more for new maintenance products. It hurt the checkbook a bit but I spent too many months getting here to stop now. I was told two months till I needed to come back. Within days they were coming undone from both ends but after having dreads for so long I knew how to fix it. After two weeks of spending a couple hours a day on them neither my neck or scalp could keep going and I emailed the owner. They shouldn't be falling apart like this, I explained, even with caucasian hair. I was repeatedly told to contact the stylist because she doesn't know anything about dreads. The website section for Lanita has been "Coming Soon" since our first consultation so I have no contact info for her. The owner says they contacted me though I had no new emails or messages from her. After days of this and my inability to stop the decay or go to the shop, I cut them off. Some of it was just nappy hair by then. At this point I emailed the owner and, despite only asking for a partial refund, was told "Your welcome to come in but I'm not sure the outcome will be to your liking". It honestly reads like a threat. Now that the dreads are off, the owner is saying they were offering a partial refund but not anymore because I didn't come into the shop. What's entertaining about that is they know I can't drive due to a pinched spinal nerve and in fact had to get rides to initial appointment. Seems that theres is nothing I can do but learn from the experience. I should have known when there weren't photos of anyone else's dreads.
I've had good experiences here in the past but something has changed and it isn't for the better.
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