I've been coming here for years, and I love their custards. With that being said, their customer service just got horrible ever since the new management took over a few years back.
We go there for any type of celebration at work and buy 8-10 at a time. and for the last 3 occasions out of 6 times we've gone there, one or two orders of custard was missing. The first two times, we've let it go thinking it was part our fault for not checking the order. But the third time we asked them to make sure that it was 10 custards. Of course, we've noticed that one custard was short on a way back to work, we've turned around and asked them to correct the order. However, they accused us for trying to get a freebie!! They basically told us to buy another one. What's worst is we gave them $5 tip so we didn't have enough cash(cash only place), so one of us had no custard.
Custard is good but DON'T TRUST those workers!! DON'T GIVE THEM TIPS, YOU'LL GET BURNED.
It's a shame after 30-40 years in business it has gone downhill. I used to love taking visitors there, or recommending this place but not anymore. They are losing the long time patrons more and more.