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| - Such a massive disappointment tonight.
First off it must be said, I love the food here! The Scottsdale location is very tasty stuff.
But the complete breakdown here tonight between management, wait staff and the kitchen forces me to almost give it zero stars. I have only a few times walked out of a restaurant but I had to tonight. let me explain...
We Arrived starving around 6:30 and immediately by chance saw a buddy (who also enjoys the food) who tells me "oh man, get ready to wait". We laughed a bit about it , with me thinking maybe it was isolated, but sadly he was correct.
I looked around and observed several tables with long faced people frustratingly waiting. I felt that "uh-oh" gut alarm go off. My buddy told me they had just waited 30 minutes...........for dessert.
We got iced teas quick enough (but with only a few melted cubes in the glasses, a major pet peeve of mine. It's called ICED tea folks!). After the teas it was almost 20 minutes later before our order was taken and FINALLY chips were given to our table.
Around this time is when I really started to simmer, because just a few minutes earlier, two gentlemen had come in, immediately got their order taken, received chips and had margaritas!! they had been in their chairs less than 10 minutes.
At almost 30 minutes in we finally ordered (simple dishes, nothing crazy) and while waiting we and others watched in disbelief at those same two older guys had already received their food ahead of all of us and were half way done! they had somehow leap frogged ahead of us all and were already in the home stretch with their meals . Very frustrating.
a good 45 minutes in now.... our chips were long gone ((never once refilled) and only once did our waitress ask us how we were doing. Keep in mind the place was steady but there was no wait to eat. the place was not super busy.
The two older guys were now long finished with their meal and were now finger drumming their table waiting for the bill. It was obvious around us that others like us were frustrated, hungry, and feeling forgotten.
It was around this time that our shocked faced waitress suddenly stutter stopped in her tracks next to our table and said " omg... did you not get your food?"
Wow. The "are you serious?" look on my face must have been obvious as she quick stepped it back into the kitchen area. Did she really now just notice this?? Are you kidding?? I was done. It was closing in on an hour into this fiasco.
My wife gave me the "don't embarrass me" face as I laughed , slowly and calmly stood up and told her " we. are. leaving. " and out we went, never getting our food. I was torn between laughter and anger.
This experience was beyond bad and completely unacceptable. If you are this unprepared to open then why open at all? this place has a 30 year history , much of it sadly comes with many stories less than great service. How? Why?
Frank n Lupe's was a much anticipated new place to eat in our community but what a disastrous way to start out. Very sad that the word now will get out and that they have started by putting themselves into a bad service reputation hole. I am personally extra disappointed because like I said, I really like the food.
But this place has miles to go before I waste any more time here again.
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