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| - If, when you get to Vegas, you want to wait in line... you're in luck!! I totally forgot how bad this place was... as I rented from them before and when I came around the bend and realized it was the same place, it was like, ughhh. "Vegas!!!!" turned into "Eh, Vegas."
The line was bad as usual and I got there at 9:20am on a Saturday. I can't fathom how they're that crazy in the morning when they know it's a weekend and they only staff two workers. Management can't say, "Well, it's the weekend, c'mon, give us a break." No, you staff more for the weekend, less for, say, a Wednesday night.
Another thing clogging the lines was that there were no cars! So many of the people in line were there from the day before, trying to get a car again. I reserved a mid-size car and, sure enough, they were out (which you discover when you go downstairs to the pick-up area).
[Sidebar: there's a lady of theirs in the glass little hut down there who closes her windows and absolutely will not talk to anyone having questions. I don't know what her purpose is there but just open the window and answer people's questions. This one couple was furious, banging on the window and she wouldn't look up from whatever she was reading.]
Fortunately, the lady in the lot (without me saying anything, like I was about to) gave me one of the five available mid-size SUVs (a Rav4). However, sucks for those in line behind me... because they're clearly not getting any cars after all of that wait.
I was talking to the worker in the lot and she said the issue is that they now share a fleet with some other companies and there's a lack of communication between them, where they give out more cars than they know about, or something
Anyway... if it wasn't for that lady giving me the upgrade, I would have been livid and definitely a one star review. But these guys need to put the customers first, manage their fleet and get more than two workers for a Saturday morning.
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